 |
ASA Code of Ethics (From the ASA website - http://www.asashop.org/)
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere
to a
Code of Ethics. ASA's Code of Ethics is the automotive service
industry's standard for professional business practices.
 To perform high quality repair service at a fair and just price.
To use only proven merchandise of high quality distributed by
reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured
 parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each customer.
To promote good will between the motorist and members of the association.
To recommend corrective and maintenance services, explaining
to the customer which of these are required to
correct existing
problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer. |
To notify the customer if appointments or completion promises
cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer's property while
in our possession.
To maintain a system for fair settlement of customer's complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek
to correct any and all abuses within the automotive industry.
To uphold the integrity of all members of the Automotive Service Association. |
